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Are You Good in HP-UX?

If the answer is ‘Yes’, you might want to consider below openings because HP want you!

Condition 1 – If your HP-UX skill is considered superb/solid, you have more than 5 years experience, and HP-UX is just like a toy to you, then consider Remote Support Account Advocate (HP-UX)

Business environment
HP Mission Critical Services (MCS) provides comprehensive support solutions to businesses that cannot tolerate downtime. Our strategic relationships facilitate highly customized offerings which meet our Customers unique individual needs in protecting their critical business outcomes. Our Customers pay a premium for Mission Critical Services because their business depends on us.

The Global Mission Critical Solution Center (GMCSC) is a critical function to HP Mission Critical services; it is a highly professional team with all critical skills and mission critical mindset to restore the customer business in the shortest possible time. Maximizing solution availability and the performance of IT as a whole, HP Global Mission Critical Solution Center delivers a combination of proactive and reactive services through an ITIL-based (IT Infrastructure Library) framework of proven, integrated processes and best practices.

Job description
The Remote Support Account Advocate (RSAA) within GMCSC is responsible for the end to end resolution of the critical issues faced by HP MCS Customers. The RSAA should have a thorough knowledge of the MCS customers IT/business environment while dealing with the critical issues and any solutions proposed should be based on the customer business requirements. He should be playing a consultant’s role keeping customer informed about the recovery plans, convincing customer of the root cause, able to put in place action plans to prevent similar issues in future and work closely with the account team to improve the customer’s IT infrastructure & practices thereby meeting the customer’s uptime goals.

As an HP-UX specialist, the RSAA should have L2 skills on the HP-UX and subsystems and a broader domain knowledge on the HP Servers/Storage/SAN platforms. The RSAA would engage and lead the additional HP technical resources (peer RSAAs, GSE, field engineers, management, 3rd party vendors etc) to provide fast problem resolution. The RSAA should be assisting the account team with complex proactive tasks, change management and any new projects within the account. He must be able to perform standby duties (24×7 support)

RSAA is also involved in the various improvement projects to increase the overall efficiency of HP Mission Critical Services

Your profile:
* Bachelor’s degree in a Technical/Scientific discipline
* Preferably with at least 5 years of practical customer support experience in an Enterprise IT environment
* Should be able communicate at different levels of the customer’s organization to describe the problem and resolution scenario.
* Ability to stay focused under pressure and meet tight timelines
* Analytical problem solving skills and good team player
* Able to troubleshoot complex problems in HP-UX environment.
* In-depth HP-UX crash dump analysis skills.
* Should be thorough with the theory of operation/troubleshooting skills in the following HP-UX areas:

– System Administration
– Logical Volume Manager
– Veritas Volume Manager
– JFS file systems
– HP-UX Virtual Partitions (vPar)
– HP-UX HA Solutions (MC SG etc)
– Ignite-UX
– HP-UX Internet Services
– HP Data Protector
– HP-UX Patch management

* Working knowledge in the following Areas :
– HP OpenVMS
– HP9000/Integrity Servers
– HP Storage (XPs, EVA, JBODs etc)
– Storage Area Networks
– Performance troubleshooting

– Java
– Shell scripting/C Programming
– Print spooler/Jetdirect
– ITIL fundamentals

* Will be an added advantage to have following skills
– Oracle DBA
– Certifications (HP CSA, CSE, BCFP etc)

* Knowledge management skills (creation and re-use of intellectual capital)

Condition 2: If you have a good HP-UX (with other Unix variants like Solaris, AIX, Linux) and you have 5 (roughly) years experience, then consider Deep Technical Support Unix Engineer

* 5 years experience in supporting HP-UX, Solaris, and multiple types of Linux (RedHat Linux, SUSE Linux, Fedora Core Linux, Embedded Linux, also SCO Unix).
* Expert in Linux system and network administration, for multiple types of Linux e.g. RedHat, SUSE, Fedora Core, Embedded, Ubuntu, Debian, etc.
* Expert in VMWare administration, where Unix is the host OS.
* Provide deep level proactive and reactive support for Unix (including Linux) in a large, complex, multi-vendor, enterprise computing environment.
* Solid understanding of and experience in the following areas of Unix and Linux system and network administration:
o Installation
o Configuration
o Upgrade
o Patching
o Startup and Shutdown
o Backup and Restore
o Monitoring
o File and Print Services
o Network Services (e.g. DNS, NFS, NIS, mail, etc.)
o Security
o Virtualization (e.g. VSE, VMWare, etc.)
o Clustering and High Availability Solutions
o Disaster Tolerant Solutions
o Performance Troubleshooting
o Capacity Planning
o Hardware – Server, Storage, Network
o Installation and Configuration of third-party software
* Solid understanding of Unix and Linux internals, e.g. paging and swapping, inter-process communications, devices and device drivers, filesystem concepts (inode, clustering, logical partitions), performance analysis to tune systems, etc.
* Solid understanding of networking/distributed computing environment concepts, design and implementation of standard configurations/layouts, tools, etc. in a large enterprise computing environment.
* Ability to program in an administrative language, e.g. Perl or shell script programming.
* Design and implement Unix and Linux systems in a large, complex, multi-vendor, enterprise computing environment, providing consulting and recommendations to customers, including providing hardware specifications for servers, storage and network components, to achieve scalability, high availability, reliability, performance, also to address disaster recovery and business continuity.

* A degree in computer science, engineering, or equivalent degree from a well known university.
* Certifications of one or more preferred certifications i.e. HP-UX, Sun Solaris, RedHat Linux, Novell SUSE Linux.
* Provide leadership to the team.
* Maintain high level of technical competency in relevant technologies in the team.
* Develop and maintain strong process orientation in the team.
* IT project management experience.
* ITSM/ITIL knowledge.
* Ability to perform technical tasks with little or no supervision, follow documented procedures and processes, and also develop procedures and processes for the team when necessary.
* Ability to proactively provide assistance to CC and TS engineers, resolve problems and issues escalated by CC and TS engineers.
* Ability to perform technical tasks in a systematic and logical manner, document all activities performed in work log, maintain and keep up to date all relevant documentation.
* Ability to troubleshoot and resolve problems in a systematic and logical manner, and maintain good communications with all relevant parties throughout troubleshooting process.
* Ability to develop troubleshooting guides and other documentation for ongoing operations support.
* Ability to develop, deploy, maintain tools, scripts, etc. for ongoing operations support, maintain standard documentation and tools repositories for the team.
* Ability to identify support documentation, knowledge databases, technical communities, forums, mailing lists and other information resources for team.
* Maintain contacts with professionals in other organizations throughout the company and participate in cross-organizational initiatives and projects when necessary.
* Ability to manage and continually improve upon the team’s processes (e.g. incident management, operations management, change management, release to production, configuration management, problem management, capacity management, security management, etc.) and tools (e.g. locally developed, third-party, etc.).
* Ability to monitor quality of service delivery of team, develop reports, etc.
* Ability to multi-task and prioritize assigned tasks, problems and requests.
* Ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external.
* Ability to collaborate and cooperate with other members of team, and members of other teams.
* Ability to identify problems and issues (technical, process, people, etc.) encountered and highlight to team leads and managers.
* Ability to understand a customer’s complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.
* Ability to proactively learn new technologies, processes and other skills, able to proactively search for solutions from knowledge bases, support documentation, and other information resources. Keen interest in continual learning and professional development.
* Understanding of 24×7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line.
* Service oriented and customer focused, able to go the extra mile to achieve customer satisfaction.
* Excellent communication skills, excellent written and spoken English skills.
* Excellent interpersonal skills, able to work in a team, able to work independently if necessary.
* Ability to work in a high pressure environment
* Ability to be on-call 24×7.

Condition 3: If you have a fair HP-UX (or other Unix variants like Solaris, AIX, Linux) and you have 2-5 (roughly) years experience, then consider Technical Support Unix Engineer

Job Description:
* Incident management – work on incident elevated from CC
* Problem management – trigger problem management (create problem tickets) – e.g. through observation of trends.
* Change management – routine change execution for (mostly, though not limited to) low risk, low impact changes from TS-B
* Operations management – EDN, log and dispatch, scripted routine/scheduled tasks (e.g. routine checks), standard documented requests (e.g. backup/restore), service request administration (if necessary).
* Key measures – > 90% overall OB (CC and TS) resolution rate for incidents, 1 process/script improvement initiative per month.

* Bachelor Degree in IT – Minimum of 2 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support OR
* Diploma in IT – Minimum of 3 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support
* 2 year working experience in Unix Server System and network related administration with acceptable knowledge { TCP/IP protocol, NTP, Hosts, DNS & DHCP, NIS, Telnet, Rlogin, FTP }
* Good understanding and working experience in HP-UX User Administration, File System Management and Logical Volume Manager (LVM) and RAID concepts
* Good understanding of and working experience in installing Software and Operating Systems patches will be added advantages
* Working experience in clusters management in Unix Server environments will be added advantage
* Working experience in basic database administration, like startup and shutdown of databases, shrinking database transaction logs will be added advantage
* Trained or working experience in backup solution ( HP Data Protector or HP Omniback or Veritas Netbackup) will be added advantage
* Trained or working experience in other Unix flavors beside HPUX ( Linux, Sun Solaris, AIX, Tru64 ) will be added advantage
* Trained or working experience in Unix related software ( MPCM, Control-M, E-Trust or Autosecure, Delphi ) be added advantage
* Knowledge of HP ITO and HP Openview monitoring will be a plus
* Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment.
* Certified Unix Administrator ( HPUX or Sun Solaris )
* HP Certified HPUX SNA 1 and/or SNA 2 will be added advantage.

If you’re interested, please send me your resume and please state (in point form) the reasons you should be hired for particular position.


{ 6 } Comments

  1. Harisfazillah Jamel | October 2, 2008 at 12:58 am | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.3 on Windows Windows XP

    Working with HP-UX since version 10 up till 11i. Force to learn count the major minor numbers before resizing the hard disk. Hehehehe.

    Remember once I had crash the HP-UX system. The crash dump need to be send to US to be analysis. After months they got it. A bug in my shell script that capture trap for control C loop the shell and memory leak. Hehehe.

    I learn LVM long before it’s release in Linux.

    Respect the old OS VAX VMS, HP-UX, Unix SVR4. Hardware will failed, disk will full. OS still keep on going.

    Yeah good old day…

    Using Mozilla Firefox Mozilla Firefox 3.0.3 on Windows Windows XP
  2. Irwan | October 3, 2008 at 9:32 pm | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.3 on Ubuntu Linux Ubuntu Linux

    Thanks, it’s always nice to hear some words from an experienced guy. Speaking about LVM; now I know why my ex-boss who was a HP-UX guy preferred to use /dev/vg00 instead of /dev/VolGroup00 when creating a volume group in RHEL. Yes, he also use ‘ll’ instead of ‘ls -l’.

    Using Mozilla Firefox Mozilla Firefox 3.0.3 on Ubuntu Linux Ubuntu Linux
  3. piju | October 5, 2008 at 11:48 am | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.3 on Ubuntu Linux Ubuntu Linux

    excuse me ,
    what is ‘ll’ ?
    and what is ‘ls -l’ ?
    and what is HP-UX actually ?

    Using Mozilla Firefox Mozilla Firefox 3.0.3 on Ubuntu Linux Ubuntu Linux
  4. rezdrake | October 5, 2008 at 8:12 pm | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.2 on Windows Windows XP

    alamak ada opening laa pulak :)

    Using Mozilla Firefox Mozilla Firefox 3.0.2 on Windows Windows XP
  5. Harisfazillah Jamel | October 5, 2008 at 11:49 pm | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.3 on Windows Windows XP


    ll is alias for ls -l long list…

    HP-UX is one of the Unix (SVR4 and BSD). A great great great grand father of BSD family like FreeBSD. It’s also what Linux follow (POSIX Standard) at the beginning of it’s development. Most of the tools coming from GNU, base on Unix tools. (Concept not codes).

    Using Mozilla Firefox Mozilla Firefox 3.0.3 on Windows Windows XP
  6. new star | December 18, 2008 at 7:32 pm | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.5 on Windows Windows XP

    New Star provides sales, process consulting, configuration and training for the ITSM suite of applications BMC Remedy, HP Service Desk from Service-now.

    Using Mozilla Firefox Mozilla Firefox 3.0.5 on Windows Windows XP

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