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HP-UX – Unable To Login Due To Unexistence of User’s Entry In Protected Password Database

Yesterday, I was requested by an engineer to assist her on a case where user is unable to login to a HP-UX 11.23 machine with an error message of “user not exist”. Upon checking, user’s ID is already exist. Therefore, I suspect there is a need to reactivate user’s ID. Then, I launched SAM and tried to reactivate his ID but I received this error message,

The command “/usr/lbin/getprpw” could not find the user’s entry in the protected password database. Failed to read protected password database for user “fzzy5”.

getprpw error

Without further due, I checked

/tcb/files/auth/*

and I have found out that user’s entry is missing – this is probably due to incomplete migration. Hence, the solution is to escalate my finding to particular team who are managing user account creation. Yes, user managed to login after his ID was recreated, voila!

Comments

{ 4 } Comments

  1. Ash Abe Add | March 12, 2009 at 3:30 am | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.4 on Windows Windows XP

    mm.. I was wondering can I get help?.. I have a somewhat similar problem..

    Using Mozilla Firefox Mozilla Firefox 3.0.4 on Windows Windows XP
  2. irwan | March 13, 2009 at 9:51 pm | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.7 on Ubuntu Linux Ubuntu Linux

    Yes, you can. What kind of problem is that?

    Using Mozilla Firefox Mozilla Firefox 3.0.7 on Ubuntu Linux Ubuntu Linux
  3. Ash Abe Add | March 14, 2009 at 2:19 am | Permalink
    Using Mozilla Firefox Mozilla Firefox 3.0.4 on Windows Windows XP

    When I start my computer and click on my account it would say log(ing) in and then a few second later it would save and log out. I tried to go on safe mode, but to receive the same thing. I saw a trick with right/left shift(or control) I think and it would only postpone the saving and logging off for a few seconds. Im not sure what to do.

    Using Mozilla Firefox Mozilla Firefox 3.0.4 on Windows Windows XP
  4. Irwan | March 17, 2009 at 6:38 pm | Permalink
    Using Opera Opera 9.64 on Linux Linux

    Ash Abe Add,
    I’m sorry dude but your problem sounds like an issue with MS-Windows operating system. This is nothing to do with my post.

    Using Opera Opera 9.64 on Linux Linux

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