Yesterday, I was requested by an engineer to assist her on a case where user is unable to login to a HP-UX 11.23 machine with an error message of “user not exist”. Upon checking, user’s ID is already exist. Therefore, I suspect there is a need to reactivate user’s ID. Then, I launched SAM and tried to reactivate his ID but I received this error message,
The command “/usr/lbin/getprpw” could not find the user’s entry in the protected password database. Failed to read protected password database for user “fzzy5”.
Without further due, I checked
and I have found out that user’s entry is missing – this is probably due to incomplete migration. Hence, the solution is to escalate my finding to particular team who are managing user account creation. Yes, user managed to login after his ID was recreated, voila!